Old accounts without a number seem to work fine (for now). Option 2: Use your 2FA backup code if you recorded it during the initial 2FA setup process.As far as I'm aware, this is happening to many (all?) new accounts that are created without a phone number. Note: It is not possible to set up a Master Key once you've already lost your sign-in 2FA. Option 1: Use 2FA bypass if you have a Master Key set up on your account. Follow the instructions to set up 2FA on your new phone.Ĭhanging sign-in 2FA if your old phone is lost or stolen:.Click Change method within the Sign-in section.Select your name in the top right corner and then select Security.Changing sign-in 2FA if you still have your old phone: Once you have access to your account (via sign-in 2FA), you can easily remove trading 2FA, funding 2FA and Master Key 2FA as long as the Global Settings Lock is not enabled and then just set up those 2FAs again from scratch. Note: to remove trading 2FA, funding 2FA and Master Key 2FA, you do not need access to the original 2FAs or to any backups. If the authenticator app you are using does not have a way to export to your new device, below are instructions on how to change your sign-in 2FA if you still have access to the old phone or how to bypass sign-in 2FA if you no longer have access to the old phone. If you are using an authenticator app for sign-in 2FA for your Kraken account, first check and see if the authenticator app you are using has an export feature where you can transfer your accounts to your new device (Google Authenticator for Android now supports this).
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